9a9994 Privacy Policy

1. Introduction and Purpose

9a9994 ("we", "our", "platform") provides a safe and reliable online gaming service for users in Bangladesh. This privacy policy ("policy") explains what information we collect when you use the 9a9994 website (https://9a9994.lat), how it is used, and how your personal information is kept secure.

By using our platform you agree to the terms of this privacy policy. We ask that you read this document in full and keep a copy for your records if needed. If you have any questions, please contact us at [email protected].

9a9994 uses SSL encryption technology and follows fair play principles to keep every transaction and piece of personal information secure.

2. What Information We Collect

We collect the following types of information for the purpose of registration and providing services on the 9a9994 platform:

2.1 Personal Identification Information

• Full name (in Bengali or English)
• Date of birth (for age verification — accounts for those under 21 are not permitted)
• Email address
• Mobile number
• Residential address
• National ID or passport number (for KYC verification)

2.2 Financial and Transaction Information

• bKash, Nagad, Rocket or Upay account number
• Bank account details (where applicable)
• Deposit and withdrawal history
• Wallet balance and transaction records

2.3 Technical Information

• IP address and device identifier
• Browser type and operating system
• Site usage patterns and session logs
• Cookie and local storage data

2.4 Gaming Activity Information

• Game play history and preferences
• Bonus usage records
• Betting patterns and level (VIP tier) information

3. Purpose of Using Information

We use the information we collect only for the following legitimate purposes:

• Account management: To create, maintain and secure your 9a9994 account.
• Identity verification (KYC): For age verification and fraud prevention.
• Financial transaction processing: For deposits, withdrawals and bonus payments.
• Customer support: To assist with your enquiries and resolve issues.
• Responsible gaming: To identify patterns of excessive play and provide the necessary support.
• Security and fraud prevention: To detect unauthorised access and suspicious activity.
• Legal compliance: To comply with applicable laws and regulations.
• Service improvement: To analyse user preferences in order to enhance the gaming experience.

We do not sell your personal information to third parties or share it with any other organisation for marketing purposes.

4. Information Storage and Security

9a9994 is committed to protecting your privacy. We take the following security measures:

4.1 Technical Security

All data transmissions are secured through SSL (Secure Socket Layer) encryption technology. Our servers follow the highest security standards and regular security audits are carried out.

4.2 Data Retention Period

We retain your information for as long as your account is active and for as long as required to meet applicable legal obligations after that. Financial transaction records are generally kept for five years.

4.3 Access Control

Only authorised staff and specific service providers may access your information, and they are bound by strict confidentiality agreements.

5. Sharing Information with Third Parties

9a9994 may share your information with third parties in the following limited circumstances:

• Payment processors: With bKash, Nagad, Rocket, Upay and banking partners to complete transactions. These parties use your information only for the specified purpose and follow strict privacy standards.
• Game software providers: Limited information necessary to provide gaming services with providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft and Spribe.
• Law enforcement agencies: To comply with legal orders, judicial directions or the requirements of applicable law.
• Fraud prevention: With regulatory bodies to prevent fraud and money laundering.

Outside of the above cases we do not under any circumstances sell, rent or exchange your personal information to third parties.

6. Cookie Policy

The 9a9994 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of the site.

6.1 Cookies We Use

• Essential cookies: Required for login sessions, security tokens and core site functionality.
• Functional cookies: To remember your language preference and login information.
• Analytical cookies: To understand site usage patterns — on a fully anonymous basis.

6.2 Cookie Control

You can disable cookies through your browser settings. Please note, however, that disabling certain essential cookies may limit site functionality and you may not be able to use some services.

7. Your Rights

As a user of 9a9994 you have the following rights regarding your personal information:

• Right to access: You have the right to know what information we hold about you and how it is used.
• Right to rectification: If there is any inaccuracy in your personal information you may request that it be corrected.
• Right to erasure: In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations exist.
• Right to object to processing: You may object to your information being used for specific purposes.
• Right to data portability: You may receive your own information in a structured, commonly usable format.
• Right to withdraw consent: You may withdraw consent given for the processing of your information at any time.

To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat. We will respond to your request within 30 business days.

8. Protection of Minors' Information

9a9994 is a 21+ platform. We serve only those aged 21 or above and do not intentionally collect any personal information from minors. The age verification process must be completed at the time of registration.

If we become aware that a minor's information has entered our system, we will immediately delete that information and close the relevant account.

9. International Data Transfers

Our servers and technology infrastructure may be located outside Bangladesh. If your information is transferred to another country, we ensure that appropriate data protection measures are in place there.

For international data transfers, 9a9994 always follows applicable laws and international privacy standards so that your information remains protected wherever it is held.

10. Changes to the Policy

9a9994 may update this privacy policy from time to time. For any significant changes we will notify you by email or through a clear notice on the website.

The revised policy will take effect from the date of publication. Continued use of the platform after any changes will be considered acceptance of the revised policy. We therefore recommend that you visit this page regularly.

11. Contact Us

If you have any questions, concerns or requests regarding this privacy policy, you can reach us in the following ways:

• Email: [email protected]
• Live chat: 24/7 live chat support in Bengali is available directly on the site

Our privacy team will give your enquiry the attention it deserves and respond promptly. Your personal information and privacy are our highest priority.